Brief description of the evaluation

This evaluation is being undertaken at the request of the Department of Veterans’ Affairs (DVA), through Queensland University of Technology (QUT), to evaluate DVA’s treatment cycle arrangements for allied health referrals and treatment. This evaluation is exploring the impacts, both positive and negative, of DVA’s treatment cycles on health professionals and DVA clients.

You are invited to participate in this evaluation because you are a user of DVA’s treatment cycle for allied health referrals. Your lived experiences of the treatment cycle arrangements and its impacts on your healthcare and/or role as a health professional will provide valuable information to assist in the evaluation of these arrangements.


Your part in the evaluation

Your participation in this evaluation is entirely voluntary and there is no obligation to take part in the evaluation. If you do agree to participate you can withdraw from the evaluation at any time without comment or penalty. Your decision to participate or not participate will in no way impact upon your current or future relationship with QUT or DVA.

Your participation will involve the following:

  • An online survey to explore your opinions and experiences as a user of DVA's treatment cycle arrangements.

  • The online survey will take approximately 10 minutes to complete.

  • At the end of the survey participants will be invited to express their interest in participating in a follow up interview; not all participants are required to participate in interviews.

Optional follow up participation will involve the following:

  • A recorded interview, via web conferencing or telephone/audio, to explore your opinions and experiences in more depth as a user of DVA's treatment cycle arrangements.

  • If you are not comfortable using web conferencing, interviews can be conducted via telephone, if preferred.

  • There is no set length of time for the interview – it will be an opportunity for you to discuss how the treatment cycle initiative has impacted on you, both positively and negatively.

Inclusion eligibility

To be eligible to participate in this evaluation you confirm that you are one of the following:

  • 18 years of age or older; 

  • A DVA client that has been referred by your general practitioner to an allied health service provider and commenced at least one treatment cycle for at least one of the service types listed below; or 

  • A General Practitioner (GP) that has referred at least one DVA client to an allied health service provider to commence a treatment cycle; or

  • An Allied Health Provider (AHP) that has commenced at least one treatment cycle with a DVA client through the following service types:  

    • chiropractic, clinical or general psychology, diabetes education, dietetics, exercise or general physiotherapy, neuropsychology, occupational therapy (including mental health), orthotics, osteopathy, podiatry, social work (including mental health), and speech pathology. 


Exclusionary and exempt treatments

The following exclusion criteria are based on the same exemptions listed on the DVA website: https://www.dva.gov.au/health-and-treatment/injury-or-health-treatments/health-services/allied-health-treatment-cycle

You may not be eligible to participate in this evaluation if you only access or provide one or more of the following treatment types:

  • Dental services, optical services, hearing services, counselling services with Open Arms – Veterans & Families Counselling, and therapies that have other treatment limits; or

  • If you are a DVA client with a Totally and Permanently Incapacitated (TPI) Gold Card, the treatment cycles do not apply for physiotherapy and exercise physiology services. However, if you use other allied health services, for example, occupational therapy, podiatry or psychology, the treatment cycle arrangements will be applicable for these services, and you are eligible for inclusion in this evaluation. 


Withdrawal from the evaluation

If you withdraw, on request any identifiable information already obtained from you will be destroyed. Any deidentified data will be unable to be destroyed, as this information will no longer be linked to your identity and cannot be identified by the evaluators for deletion. If you choose not to participate there will be no detriment to your career (for General Practitioners and Allied Health Providers) or future health care (DVA clients).  


Risks of participating

There are no expected risks associated with your participation in this evaluation. Although, if you reasonably believe that participation may trigger discomfort and distress, we urge you to self-exclude and not participate. However, if you experience discomfort or distress as a result of your participation please discontinue the survey by closing the browser at any time and feel free to contact the following services for confidential counselling:


The evaluators can assist you in making this contact if you wish but will only do so with your express permission.


Privacy and confidentiality

Your answers will be completely confidential and any personal details, which may identify you in any way, will not be passed to the Department of Veterans’ Affairs. Your answers will not in any way affect any pension, benefits or health services which you are entitled to from DVA or to which you may become entitled in the future.  


All data and recordings will be stored on a secure, password protected computer only accessible by the evaluation team. All data and recordings will be destroyed in seven years, as per QUT research protocols.


As the interview involves audio recording, please be aware that:

  • the audio recording will be destroyed at the end of the data collection period;

  • the audio recording will be transcribed and deidentified; 

  • the audio recording will not be used for any other purpose;

  • only the evaluation team will have access to the audio recording; and

  • it is possible to participate in the interview without being audio recorded.

Interviews will be recorded using web conferencing or telephone/audio only. The save location for the recordings will be password protected and only accessible by the evaluators. Once recordings have been transcribed, the recordings will be deleted. Once transcription of the interview is complete, all data is de-identified for results and reporting purposes. The transcribed data from these and all other interviews will be saved in the same password protected location, on the QUT secure server.

Please note that any personal data collected will be used for the purpose of this evaluation and no other, without your express permission. Each participant will be provided with a copy of their transcript on request.

The investigators

If you have any questions or require further information, please contact one of the evaluation team members below.



Complaints or concerns

Should you have any complaints or concerns about the manner in which this evaluation is conducted, please do not hesitate to contact the evaluators in person, or you may prefer to contact the Department of Veterans’ Affairs Research Ethics Point of Contact (DVA REPOC) via: ethics.poc@dva.gov.au